Information we collect

Your medical record may include information such as your name, address, date of birth, Medicare number, referring doctor details, medical history, and information recorded during your assessment and ongoing management.

How we use your information

We use the information you provide for purposes connected with your care and the operation of the practice, including:

• assessing, diagnosing, treating and managing your health care;
• administrative purposes involved in running the medical practice;
• billing purposes, including relevant Medicare and health insurance requirements;
• communicating with doctors, specialists and other health practitioners involved in your care, as advised by you; and
• participation in research, quality assurance and audit programmes maintained by regulatory and credentialing organisations, including specialist colleges, professional societies, universities and government agencies.

Storage and retention of your medical record

Your medical record is stored electronically on secure local servers. The supplied practice privacy statement states that records may be kept for up to seven (7) years following your last consultation with the practice.

Sharing information as part of your care

Where necessary for continuity of care, information may be shared with other health practitioners involved in your treatment. Your case may also need to be presented to a multidisciplinary team of specialists and allied health practitioners when this is required to plan or coordinate treatment.

At times, patients may be asked to assist in the training of medical students. Where this occurs, some information may be shared as part of that teaching activity.

Research, quality assurance and audit

Information about you, your treatment and your outcomes may be used for research, quality assurance and audit activities. This can include clinical or operative photographs.

We endeavour to use de-identified information wherever possible. Where identifying information is required, we seek to protect and preserve its confidentiality.

Confidentiality and disclosure

Southern Cross Specialists is bound by legal and ethical obligations to handle your information sensitively and maintain your privacy. Health professionals with whom information is shared for your treatment are subject to similar obligations.

There may be circumstances in which the practice is legally required to disclose clinical information. Otherwise, the supplied privacy statement provides that your information will not be disclosed or shared in other ways without your prior express consent.

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Questions about this privacy statement

If you have questions about this statement or how your information is handled by the practice, please contact Southern Cross Specialists.

Phone: (02) 8005 5750
Email: info@scsclinic.com.au

This page is based on the Southern Cross Specialists 2026 Privacy Statement and describes the practice’s handling of patient clinical information.